{"id":1281,"date":"2025-02-03T17:23:00","date_gmt":"2025-02-03T21:23:00","guid":{"rendered":"https:\/\/gosconsulting.ca\/cancellation-and-refund-policy\/"},"modified":"2025-02-03T17:51:28","modified_gmt":"2025-02-03T21:51:28","slug":"cancellation-and-refund-policy","status":"publish","type":"page","link":"https:\/\/gosconsulting.ca\/fr\/cancellation-and-refund-policy\/","title":{"rendered":"Cancellation and Refund Policy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(0,0,0,0.46)&#8221; background_image=&#8221;https:\/\/gosconsulting.ca\/wp-content\/uploads\/2025\/02\/policy.png&#8221; background_blend=&#8221;color&#8221; z_index=&#8221;230&#8243; custom_margin=&#8221;0px||-1px||false|false&#8221; custom_padding=&#8221;230px||43px||false|false&#8221; custom_padding_tablet=&#8221;160px||160px||false|false&#8221; custom_padding_phone=&#8221;90px||90px||false|false&#8221; 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animation_speed_curve=&#8221;ease&#8221; hover_enabled=&#8221;0&#8243; custom_css_before=&#8221;content:%22%22;||background:#fff;||width:8px;||height:8px;||border-radius:50%;||position:absolute;||top:16px;||left:11px;&#8221; custom_css_main_element=&#8221;display:inline-block;&#8221; custom_css_after=&#8221;content:%22%22;||background:#fff;||width:8px;||height:8px;||border-radius:50%;||position:absolute;||top:16px;||right:11px;&#8221; border_radii=&#8221;on|100px|100px|100px|100px&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;rgba(255,255,255,0.3)&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h4>Empowering Business Excellence<\/h4>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Albert Sans|700|||||||&#8221; header_text_align=&#8221;left&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;74px&#8221; header_line_height=&#8221;1.15em&#8221; background_image=&#8221;https:\/\/gosconsulting.ca\/wp-content\/uploads\/2024\/08\/business-consulting-6-byt-8line-long.png&#8221; background_size=&#8221;custom&#8221; background_position=&#8221;top_left&#8221; background_vertical_offset=&#8221;67px&#8221; max_width=&#8221;740px&#8221; custom_margin=&#8221;0px||5px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221; animation_delay=&#8221;200ms&#8221; animation_intensity_slide=&#8221;5%&#8221; animation_speed_curve=&#8221;ease&#8221; header_font_size_tablet=&#8221;74px&#8221; header_font_size_phone=&#8221;34px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; background_last_edited=&#8221;on|phone&#8221; background_enable_image_phone=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>GOS Consulting<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Plus Jakarta Sans||||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;20px&#8221; text_line_height=&#8221;1.5em&#8221; max_width=&#8221;670px&#8221; custom_margin=&#8221;0px||40px||false|false&#8221; custom_margin_tablet=&#8221;0px||40px||false|false&#8221; custom_margin_phone=&#8221;0px||30px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221; animation_delay=&#8221;400ms&#8221; animation_intensity_slide=&#8221;15%&#8221; animation_speed_curve=&#8221;ease&#8221; hover_enabled=&#8221;0&#8243; text_font_size_tablet=&#8221;20px&#8221; text_font_size_phone=&#8221;18px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h1 style=\"text-align: left;\"><span style=\"color: #ffffff;\"><strong>Politique d&#8217;annulation et de remboursement <\/strong><\/span><\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px|auto|26px|auto|false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; custom_css_main_element=&#8221;text-align:center;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Plus Jakarta Sans||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.6em&#8221; header_font=&#8221;Plus Jakarta Sans||||||||&#8221; header_font_size=&#8221;25px&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;34px||0px||false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h1 style=\"text-align: left;\"><strong>Politique d&#8217;annulation et de remboursement de GOS Consulting Inc.<\/strong><\/h1>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left;\">La pr\u00e9sente politique d\u00e9crit les conditions d&#8217;annulation et de remboursement des services fournis par GOS Consulting Inc. et des produits Web achet\u00e9s sur notre site Web. Veuillez lire attentivement cette politique avant de faire appel \u00e0 nos services ou d&#8217;acheter nos produits.<\/p>\n<p style=\"text-align: left;\"><strong>I. Services de consultation :<br \/>A. Annulation \u00e0 l&#8217;initiative du client :<\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul style=\"text-align: left;\">\n<li><strong>D\u00e9lai de pr\u00e9avis :<\/strong> Les clients doivent fournir un avis \u00e9crit d&#8217;annulation au moins 20 jours ouvrables avant la date de d\u00e9but pr\u00e9vue de la mission de consultation. L&#8217;avis doit \u00eatre envoy\u00e9 \u00e0 <a href=\"mailto:sales@gosconsulting.ca\">sales@gosconsulting.ca<\/a> .<\/li>\n<li><strong>Politique de remboursement :<\/strong>\n<ul>\n<li>Les annulations effectu\u00e9es 20 jours ouvrables ou plus avant la date de d\u00e9but donneront droit \u00e0 un remboursement complet des frais pay\u00e9s, moins des frais administratifs de 15%.<\/li>\n<li>Les annulations effectu\u00e9es moins de 20 jours ouvrables avant la date de d\u00e9but, mais plus de 10 jours ouvrables avant la date de d\u00e9but donneront droit \u00e0 un remboursement de 25% des frais pay\u00e9s, moins des frais administratifs de 15%.<\/li>\n<li>Les annulations effectu\u00e9es moins de 10 jours ouvrables avant la date de d\u00e9but peuvent ne pas \u00eatre admissibles \u00e0 un remboursement. Un remboursement partiel peut \u00eatre envisag\u00e9 \u00e0 la discr\u00e9tion de GOS Consulting Inc., en fonction des circonstances particuli\u00e8res et des co\u00fbts d\u00e9j\u00e0 engag\u00e9s.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Report :<\/strong> Les clients peuvent demander \u00e0 reporter une mission de consultation, sous r\u00e9serve de disponibilit\u00e9. Les demandes de report doivent \u00eatre faites par \u00e9crit au moins 20 jours ouvrables avant la date de d\u00e9but pr\u00e9vue. Le report est soumis \u00e0 la m\u00eame structure de frais que les annulations.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p style=\"text-align: left;\"><strong>B. Annulation \u00e0 l&#8217;initiative de GOS Consulting Inc. :<\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul style=\"text-align: left;\">\n<li>GOS Consulting Inc. se r\u00e9serve le droit d&#8217;annuler une mission de consultation en raison de circonstances impr\u00e9vues ou d&#8217;un manquement au contrat par le client.<\/li>\n<li>En cas d&#8217;annulation par GOS Consulting Inc., le client recevra un remboursement complet de tous les frais pay\u00e9s.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p style=\"text-align: left;\"><strong>II. Produits Web :<br \/>A. Produits num\u00e9riques (par exemple, mod\u00e8les t\u00e9l\u00e9chargeables, cours en ligne) :<\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul style=\"text-align: left;\">\n<li>En raison de la nature des produits num\u00e9riques, toutes les ventes sont finales. Aucun remboursement ne sera \u00e9mis pour les produits num\u00e9riques une fois qu&#8217;ils ont \u00e9t\u00e9 t\u00e9l\u00e9charg\u00e9s ou consult\u00e9s.<\/li>\n<li>Si vous rencontrez des difficult\u00e9s techniques avec un produit num\u00e9rique, veuillez nous contacter \u00e0 <a href=\"mailto:support@gosconsulting.ca\">support@gosconsulting.ca<\/a> pour obtenir de l&#8217;aide. Nous ferons des efforts raisonnables pour r\u00e9soudre le probl\u00e8me.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p style=\"text-align: left;\"><strong>III. Dispositions g\u00e9n\u00e9rales :<\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul style=\"text-align: left;\">\n<li>Tous les remboursements seront trait\u00e9s dans les 10 jours ouvrables suivant l&#8217;approbation.<\/li>\n<li>Les remboursements seront effectu\u00e9s selon le mode de paiement original utilis\u00e9 pour l&#8217;achat.<\/li>\n<li>Cette politique d&#8217;annulation et de remboursement est sujette \u00e0 modification sans pr\u00e9avis. Toute modification sera affich\u00e9e sur notre site Web.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p style=\"text-align: left;\"><strong>IV. Coordonn\u00e9es :<\/strong><\/p>\n<p style=\"text-align: left;\">Pour toute question ou pr\u00e9occupation concernant cette politique d&#8217;annulation et de remboursement, veuillez nous contacter \u00e0 :<br \/>GOS Consulting Inc.<br \/>T\u00e9l\u00e9phone (+1) 514 318 8786<br \/><a href=\"mailto:sales@gosconsulting.ca\">sales@gosconsulting.ca<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Call to Action&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_stops=&#8221;rgba(0,0,0,0.75) 0%|rgba(0,0,0,0.75) 100%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_image=&#8221;https:\/\/images.unsplash.com\/photo-1459499362902-55a20553e082?ixid=M3w1ODkyNzF8MHwxfHNlYXJjaHw5fHxwcm9mZXNzaW9uYWwlMjBoYW5kc2hha2V8ZW58MHwwfHx8MTcyODUyNDgxNHww&#038;ixlib=rb-4.0.3&#038;fm=webp&#038;fit=crop&#038;crop=entropy&#038;w=1920&#038;h=1080&#038;q=20&#038;dpr=2&#8243; custom_padding=&#8221;8vw||8vw||true|false&#8221; locked=&#8221;off&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{%22gcid-36fd78a7-34bc-404d-873c-dafa34efaae5%22:%91%22button_text_color%22%93}&#8221;][et_pb_row _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;5138c454-be54-4233-bd3b-f8e6a8747976&#8243; width=&#8221;70%&#8221; max_width=&#8221;none&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;73121f80-a3ef-4484-8763-c3f18e3c56d2&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;Unlock Your Business Potential with GOS Consulting&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;ddeb8c09-9078-4424-bc15-2efb6572e28e&#8221; title_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; title_text_align=&#8221;center&#8221; title_text_color=&#8221;#FFFFFF&#8221; title_font_size=&#8221;72px&#8221; title_line_height=&#8221;1.15em&#8221; title_font_size_tablet=&#8221;40px&#8221; title_font_size_phone=&#8221;24px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_button button_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI1MCJ9fQ==@&#8221; button_text=&#8221;Request a Consultation&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.27.4&#8243; _dynamic_attributes=&#8221;button_url&#8221; _module_preset=&#8221;ab15fb74-61a3-43aa-96b3-41e09aeef654&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;14px&#8221; button_text_color=&#8221;#264653&#8243; button_bg_color=&#8221;#FFFFFF&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;100px&#8221; button_font=&#8221;IBM Plex Sans|700|||||||&#8221; custom_padding=&#8221;12px|24px|12px|24px|true|true&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Empowering Business ExcellenceGOS ConsultingPolitique d&#8217;annulation et de remboursement Politique d&#8217;annulation et de remboursement de GOS Consulting Inc. &nbsp; La pr\u00e9sente politique d\u00e9crit les conditions d&#8217;annulation et de remboursement des services fournis par GOS Consulting Inc. et des produits Web achet\u00e9s sur notre site Web. Veuillez lire attentivement cette politique avant de faire appel \u00e0 nos [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\r\n<p><b>This is a sample page.<\/b><\/p>\r\n<!-- \/wp:paragraph --><!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">Overview<\/h2>\r\n<!-- \/wp:heading --><!-- wp:paragraph -->\r\n<p>Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>Additional non-returnable items:<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:list -->\r\n<ul>\r\n<li>Gift cards<\/li>\r\n<li>Downloadable software products<\/li>\r\n<li>Some health and personal care items<\/li>\r\n<\/ul>\r\n<!-- \/wp:list --><!-- wp:paragraph -->\r\n<p>To complete your return, we require a receipt or proof of purchase.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>Please do not send your purchase back to the manufacturer.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>There are certain situations where only partial refunds are granted:<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:list -->\r\n<ul>\r\n<li>Book with obvious signs of use<\/li>\r\n<li>CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\r\n<li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\r\n<li>Any item that is returned more than 30 days after delivery<\/li>\r\n<\/ul>\r\n<!-- \/wp:list --><!-- wp:paragraph -->\r\n<h2>Refunds<\/h2>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:heading -->\r\n<h3 class=\"wp-block-heading\">Late or missing refunds<\/h3>\r\n<!-- \/wp:heading --><!-- wp:paragraph -->\r\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:heading -->\r\n<h3 class=\"wp-block-heading\">Sale items<\/h3>\r\n<!-- \/wp:heading --><!-- wp:paragraph -->\r\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<h2>Exchanges<\/h2>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<h2>Gifts<\/h2>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<h2>Shipping returns<\/h2>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>To return your product, you should mail your product to: {physical address}.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<h2>Need help?<\/h2>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>Contact us at {email} for questions related to refunds and returns.<\/p>\r\n<!-- \/wp:paragraph -->","_et_gb_content_width":"","footnotes":""},"class_list":["post-1281","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/gosconsulting.ca\/fr\/wp-json\/wp\/v2\/pages\/1281","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gosconsulting.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gosconsulting.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gosconsulting.ca\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gosconsulting.ca\/fr\/wp-json\/wp\/v2\/comments?post=1281"}],"version-history":[{"count":15,"href":"https:\/\/gosconsulting.ca\/fr\/wp-json\/wp\/v2\/pages\/1281\/revisions"}],"predecessor-version":[{"id":1299,"href":"https:\/\/gosconsulting.ca\/fr\/wp-json\/wp\/v2\/pages\/1281\/revisions\/1299"}],"wp:attachment":[{"href":"https:\/\/gosconsulting.ca\/fr\/wp-json\/wp\/v2\/media?parent=1281"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}